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Venixo Store Help Center
Frequently Asked Questions
General
Delivery times vary depending on the destination and shipping method selected during checkout. Estimated delivery times are displayed on our website and in your shipping confirmation.
Orders may be canceled before they enter processing. Once an order has been shipped, cancellations are no longer possible, but eligible returns may be requested according to our Return & Refund Policy.
After your order ships, you'll receive a tracking email with instructions for monitoring your shipment.
Please contact us within seven (7) days of delivery and provide photos of the product and packaging so we can evaluate the issue and offer an appropriate resolution.
Simply contact our Customer Care team, and we'll provide return instructions if your purchase qualifies under our Return & Refund Policy.